All articles ← Knowledge Base ATAPS Reporting and Configuration (User Version) How do I clear a dropdown list value? How to Video - Email Reminder Settings Installer 'loops' when downloading files from the Internet myPractice Ends Support for Windows XP V3 - myPractice not communicating with Server over a LAN / VPN (Setting a Port Number) V4 - Appointment Book "How to" Documentation V4 - Big red cross in referrals in Client Details V4 - Can I turn off payments being automatically generated V4 - Can't find an Invoice or Payment? Using the Transaction Search V4 - Client Consultation notes are missing, what do I do? V4 - Client Details "How to" Documentation V4 - Configuration system failed to initialize (MPPresenter) V4 - Create a letter from within Client Details V4 - Creating an Invoice V4 - Does an Invoice need to be made from an Appointment? V4 - Does it produce graphs for month to month and year to year comparison of stats? V4 - Emailing an Invoice V4 - How can I change the format an invoice is exported as V4 - How do I add a Referral? V4 - How do I add a User or Practitioner into myPractice? V4 - How do I add my own Letter template? V4 - How do I add my Provider number/s? V4 - How do I charge for a partial quantity or an extra amount? V4 - How do I delete a document Template from my list? V4 - How do I restrict areas of myPractice from Users? V4 - How do I stop other Practitioners from seeing my Client Details? V4 - How to add a new Appointment V4 - How to add a new Client V4 - How to add a new Location or update my business address or bank details V4 - How to add a new Practitoner or user V4 - How to create a 3rd Party Multi-Client Invoices V4 - How to create Payments or a Credit V4 - How to Edit an Appointment V4 - How to Video - SMS Reminder Settings V4 - How to Videos - Getting Started with myPractice V4 - I can't add a referrer to a clients details V4 - I can't see/edit the Client Address field V4 - I cant add a discount to an invoices V4 - Invoices "How to" Documentation V4 - Letters and templates - "How to" Documentation V4 - MYOB Import Issue Resolution V4 - No row at position 0 - Invoice Price change V4 - Referral info not showing up in my Invoice V4 - Referrers not displaying in Referrers list within Data Maintenance V4 - Reminders "How to" Documentation V4 - Reports - "How to" Documentation V4 - Setting Up / Getting Started with myPractice V4 - What are Tasks? How do you use them? V4 - What are the different levels of user access within myPractice? V4 - What is the easiest way to create an invoice for an appointment V4 - Who's referring who? Using the Referrer Revenue Report V4 / V5 - I can't see a new Referrer in the dropdown or a Third Party in my Invoice List. What do i do? V4/V5 - Adding and Editing Products and Services V4/V5 - Available Field Types within myPractice V4/V5 - Can a client have more than one phone number? V4/V5 - Can appointments be shown by consultation colour? V4/V5 - Can I 'Bold' or Highlight fields so they stand out? V4/V5 - Can I rearrange the Tabs or Add New Tabs? V4/V5 - Can I see two clients in the same time slot? V4/V5 - Continually prompted for an Appointment Date when adding an Item V4/V5 - Customising Client Details with custom fields V4/V5 - Customising myPractice to suit you V4/V5 - Displaying only practice work hours or the grouping of the Appointment Book V4/V5 - Do you have an edition for Mac computers? V4/V5 - Error exporting file when trying to email an Invoice V4/V5 - Error Sending Email Reminder - Please sign into outlook.com or live.com account V4/V5 - Error when trying to import Clients V4/V5 - Find a Client V4/V5 - Finding your Mail Chimp API Key V4/V5 - Finding your SMS Global API Key V4/V5 - Fujitsu ScanSnap does not work with scanning from myPractice V4/V5 - Fully Hosted SMTP settings V4/V5 - Gmail port requirements for email reminders V4/V5 - Got a full diary? Looking for an appointment space for a client? V4/V5 - How can an appointment be created without a location being set? V4/V5 - How do I add a postcode? V4/V5 - How do I add another Location? V4/V5 - How do I add or edit an ABN/Business Number? V4/V5 - How do I add products and services? V4/V5 - How do I categorise my different types of clients/referrals? V4/V5 - How do I change the price for a product / services? V4/V5 - How do I delete a practitioner? V4/V5 - How do I delete a product or service? V4/V5 - How do I disable a practitioner? V4/V5 - How do I set up an Email or SMS reminder for each appointment? V4/V5 - How do I set up the automatic SMS service V4/V5 - How do you change working hours? V4/V5 - How do you know if your SMS has been delivered? V4/V5 - How do you know the number of appointments left on a referral? V4/V5 - How does the Network licensing work? V4/V5 - How much do SMS Reminders cost? V4/V5 - How to add Health Funds to the list? V4/V5 - How to connect to Remote Support V4/V5 - I do not see a myPractice Module that has been designed for my profession. Can you create one for me? V4/V5 - I want others to see the Letter Templates I have created V4/V5 - I've got a new computer and need to Activate myPractice, but I'm getting a message that the license is already activated. V4/V5 - If I do not have software assurance, can I still receive upgrades of myPractice? V4/V5 - Is there a way to control the number of people booked per time slot? V4/V5 - Is there a way to customise the myPractice Invoice template to match my existing Invoice template? V4/V5 - Keyboard Shortcuts V4/V5 - Managing your Invoices - Wondering if you've Invoiced everyone this week? V4/V5 - Mental Health Assessment Questionaires V4/V5 - My co-worker cannot see the documents I added (Network Version only) V4/V5 - My Software Assurance has expired - what are my Support options? V4/V5 - myPractice on a Terminal Server V4/V5 - PRNX Files V4/V5 - Recurring or Repeat Appointments for Clients V4/V5 - Regular Clients V4/V5 - Setting Up MailChimp V4/V5 - SMS Global Sender ID change required V4/V5 - SMS Response Codes V4/V5 - Syncing Appointments V4/V5 - Syncing Documents V4/V5 - Track simple expenses or your petty cash using the Expenses Master Report V4/V5 - Unable to access myPractice Live through Internet Explorer (IE) 11 V4/V5 - What are my payment options? V4/V5 - What do you mean when you refer to myPractice Versions and myPractice Modules? V4/V5 - What format are the Consultation Notes in? V4/V5 - What happens to my data if I stop using myPractice? V4/V5 - What is a Snippet? V4/V5 - What is License Activation? V4/V5 - What is the difference between Consultation and History Fields? V4/V5 - What is the Password I need to log in to the myPractice Trial? V4/V5 - Why use Practitioner Availability? V5 - Appointment Book FAQ's (from Masterclasses) V5 - Are there any limitations or differences with the Trial Version of Bp Allied compared to the Full Version? V5 - Can I extend my 30 day Trial? V5 - Client Details FAQ's (from Masterclasses) V5 - I am currently using another database for all my client files. Is there a way this existing data can be imported into myPractice? V5 - Invoicing FAQ's (including Masterclass questions) V5 - Medicare and DVA Rejection Reason codes V5 - Medicare FAQ's (from Masterclasses) V5 - MYOB FAQ's (from Masterclasses) V5 - Reminder FAQ's (from Masterclasses) V5 - Security FAQ's (from Masterclasses) V5 - Technical FAQ's (from Masterclasses) V5 - Tyro FAQ's (from Masterclasses) Where do I find my version number of myPractice / Bp Allied?