Knowledge Base

  1. Staff Info - Version 5 

    1. V5 - Medicare and DVA Rejection Reason codes
  2. Activation Key 

    1. V4/V5 - I've got a new computer and need to Activate myPractice, but I'm getting a message that the license is already activated.
    2. V4/V5 - What is License Activation?
  3. Sales Queries 

    1. V4/V5 - I do not see a myPractice Module that has been designed for my profession. Can you create one for me?
    2. V4/V5 - What do you mean when you refer to myPractice Versions and myPractice Modules?
    3. V4/V5 - myPractice on a Terminal Server
    4. V4/V5 - Do you have an edition for Mac computers?
    5. V4/V5 - What is the Password I need to log in to the myPractice Trial?
  4. Software Assurance 

    1. V4/V5 - My Software Assurance has expired - what are my Support options?
    2. V4/V5 - If I do not have software assurance, can I still receive upgrades of myPractice?
  5. User Instructions 

    1. V4/V5 - How to connect to Remote Support
    2. V4 - What are Tasks? How do you use them?
    3. V4 - How to Videos - Getting Started with myPractice
    4. Where do I find my version number of myPractice / Bp Allied?
    5. V4 - Reports - "How to" Documentation
  6. User Inst - Appointments 

    1. V4 - How to add a new Appointment
    2. V4 - Appointment Book "How to" Documentation
    3. V4 - How to Edit an Appointment
    4. V4/V5 - Can I see two clients in the same time slot?
    5. V4/V5 - Displaying only practice work hours or the grouping of the Appointment Book
  7. User Inst - Client Details 

    1. V4/V5 - Find a Client
    2. V4 - How to add a new Client
    3. V4/V5 - Regular Clients
    4. V4 - Client Details "How to" Documentation
    5. V4/V5 - What is a Snippet?
  8. User Inst - Invoices 

    1. V4 - Creating an Invoice
    2. V4 - Emailing an Invoice
    3. V4 - Invoices "How to" Documentation
    4. V4 - What is the easiest way to create an invoice for an appointment
    5. V4 - How can I change the format an invoice is exported as
  9. User Inst - Letters 

    1. V4/V5 - I want others to see the Letter Templates I have created
    2. V4 - How do I add my own Letter template?
    3. V4 - How do I delete a document Template from my list?
    4. V4/V5 - My co-worker cannot see the documents I added (Network Version only)
    5. V4 - Letters and templates - "How to" Documentation
  10. User Inst - Reminders 

    1. V4 - Reminders "How to" Documentation
    2. V4/V5 - Gmail port requirements for email reminders
    3. V4/V5 - SMS Response Codes
    4. V4/V5 - How do I set up the automatic SMS service
    5. V4 - How to Video - SMS Reminder Settings
  11. User Inst - Setting up MP 

    1. V4 - Setting Up / Getting Started with myPractice
    2. V4 - How to add a new Practitoner or user
    3. V4/V5 - Customising myPractice to suit you
    4. V4 - How to add a new Location or update my business address or bank details
    5. V4/V5 - Adding and Editing Products and Services
  12. User Inst - Version 5 

    1. V5 - Appointment Book FAQ's (from Masterclasses)
    2. V5 - Client Details FAQ's (from Masterclasses)
    3. V5 - Security FAQ's (from Masterclasses)
    4. V5 - MYOB FAQ's (from Masterclasses)
    5. V5 - Invoicing FAQ's (including Masterclass questions)
  13. All articles 

    1. V4/V5 - I've got a new computer and need to Activate myPractice, but I'm getting a message that the license is already activated.
    2. V4/V5 - I do not see a myPractice Module that has been designed for my profession. Can you create one for me?
    3. V4/V5 - My Software Assurance has expired - what are my Support options?
    4. V4/V5 - I want others to see the Letter Templates I have created
    5. V4 - Reminders "How to" Documentation

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